Mega Skill 5 Intercultural communication

Improving your business skills is a must to succeed.

To understand and communicate in the world in which we live,
you really do need to improve your communication skills and learn about intercultural communication. If you're looking to improve your business, this skill is indispensable in our diverse markets.

 

Why learn about intercultural communication?

Either the people you are working with, or your client base will be from a diverse market and we will need to know how people form different countries and cultures act, communicate and perceive the world around them .

Intercultural Communication refers to the study of "interaction" between people from different cultures, while Cross-Cultural Communication specifically refers to the comparison of how people from different cultures communicate.

Are You Connecting or Collaborating?

Communication is vital for all organisations, and increasing globalisation means Cultural Intelligence is an asset to you and your business. Big or small, businesses will need to understand cultural intelligence.

How can you do this?

Unfortunately there isn't a one hat that fits all with any organisation it about supporting your organisation to achieve its outcomes to the best of its ability. Exploiting your naturally occurring opportunities. When we learn to use the mega skills we can go on to develop and maintain a robust performance management process.

Do you exploit naturally occurring opportunities, for example, during group discussions, to promote an understanding of other people cultures?

 

The key is to plan and evaluate

 Your Organisation needs to;

•  set regular objective assessments
•  manage personal development plans to include training needs & delivery
• manage talent retention 
• deal with any performance issues

When we understand firstly our own values and that of our team. We can develop processes to;

• Build a more productive workforce

• Increase staff retention
• Excel in service delivery
• Increase sales

 

Traits that make for competent communicators

• Flexibility.
• Tolerating high levels of uncertainty.
• Reflectiveness.
• Open-mindedness.
• Sensitivity.
• Adaptability.
• Engaging in divergent and systems-level thinking 

It’s your turn

As your Cultural Intelligence increases so does your ability to identify our own skills in the area of bottom line benefits.

Using reflection produce an action plan.Identify how you can improve your outcomes using these skills and identify a strategy that you could develop to support this change

If you want to find out more, log on to our website and sign up to receive regular business builder tips, our newsletter and speed discounts when booking training .

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